Due to the custom nature of embroidery and heat transfers, we cannot accept returns or exchanges unless the item has a clear manufacturers or decoration defect. All requests for returns must be made within 30 days.

Please send us an email to harmony.design@yahoo.com with the following information: your name, invoice number, the items to be returned, and the reason for returning them. We will promptly review your request and issue you a Return Authorization Number if warranted. We will then send you a prepaid shipping label for you to use.

No returns will be accepted without a Return Authorization Number. Orders returned COD will be rejected.

We will notify you of your refund via email once we have received and processed your return. Credits are not processed until the merchandise has been returned and inspected. Refunds will be credited back to your credit card. In the event you paid by check, we will issue you a check for your refund.

Once you have received your prepaid shipping label, mark your Return Authorization Number clearly on the box and ship the package to the address on the label.

Yes, we are required to charge sales tax within New York State unless you are a non-profit or otherwise tax exempt. 

Digitizing, or punching, is the process of converting artwork into a digital code that can be read by today’s advanced embroidery machines. This digital code provides the instructions to the embroidery machine’s operating system which, in turn, tells the embroidery machine’s frame how to sew the design. The word punching actually comes from the traditional jacquard embroidery machines. The instructions that told the machine’s frame how to move and sew the embroidered design came from a tape punched with holes. A skillful digitizing artist uses very specialized (and expensive) embroidery digitizing software to interpret your particular artwork design into a digital embroidery pattern. Digitizing is both a technical and a creative process. It’s much more than most people might imagine – a lot of people think their design will just be ‘scanned’. While the digitizer may begin with a scan or a graphic file, she has to tell the embroidery machine where to put each stitch, and what order to sew your design – including where to stop, trim the threads, and switch to a different color. Poor digitization WILL result in a poor-looking design. Saving a few dollars by foregoing a one-time digitizing fee and ending up with a poor-looking logo is no bargain. Some embroiderers tout their “free” digitizing. If you really look at their prices, the digitizing is simply built into the selling price of the item. That means on future orders, you’ll be paying for the “free” digitizing with every order, instead of just once with us. 

For print orders, each color has a separate screen and a fee is charged for that color. When you reorder the same design, the fee will be reduced. If the size changes it will be considered a new screen, incurring a new fee. Often companies will hide the fee in the apparel charge. We prefer to be transparent about our pricing.

Please upload your logo via the Get a FREE Quote form in .eps or .ai file format. 

Alternatively, you may send an email to harmony.design@yahoo.com with your logo attached. Tell us what size you want your logo to be and what you want to put it on (ex: caps, embroidered or left chest embroidered/printed shirts, fleece, etc.). No more than 3.75″ x 2.00″ is standard for logos wider than they are tall [or vice versa], or 2.50 inches on a side is standard for logos as wide as they are tall. Cap logos can be no taller than 2.25″ or wider than 4.5″. Visor logos can be no taller than 1.25″ or wider than 4″. Often, the limiting factor in a logo’s size is small lettering or a thin, small part of the artwork. If we think something needs to be changed, we’ll let you know.

Minimum order of 12 pieces. 

First, it's important to note that we do not offer full back embroidery, only full back screen print. Changing from a left chest size to a full back size for screen print would require a completely new digitization of the logo. Therefore, printing larger sizes means we need to make another screen to print which will incur a screen charge. 

You can use the same logo for shirts and caps, with some exceptions. First, cap logos can usually be no taller than 2.25″ tall, while shirt logos may be taller. Second, cap logos need to stitch from “bottom up and middle out” meaning that the stitching needs to start at the bottom middle of the design and work towards the top and edges as it progresses. This is due to the fact that caps are gripped (hooped) differently than shirts (since a shirt is flat and a cap is curved). If the logo was initially digitized only for use on shirts and you want to put it on caps at a later date, we may need to edit the original file (usually for a $25 fee) to be able to embroider well on caps.

While no embroiderer can possibly match every Pantone color (there are over 1000 Pantone colors and not nearly that many thread colors), we understand the system and will work with you to ensure you are satisfied with the thread colors used for your logo. For printing, custom colors will incur an additional charge.

Orders are completed within 14 business days upon approval of your design proof. However, please note that higher quantities and/or more complex designs may take longer to complete.

Yes, we can do rush orders. Each rush order is quoted individually based on your needs and our adjustments needed to meet them. We don’t have a flat rate which might overcharge you. We look at each situation individually and account for overtime needed, express shipping costs, etc. Let us know your needs, and we’ll give you a detailed quote.

Embroidery costs are based on the number of stitches in the design and how many articles we’re embroidering with the exact same logo (to include thread colors). See our Services page for more details and examples.

Digitizing fees are a one-time thing. As long as you use the same logo, there are no further ‘setup’ fees for subsequent orders. If the size changes, we will need to re-digitize. For example, from a left chest to a cap there may be an adjustment. For printing, if the size changes from left chest to full back, there will be an additional screen charge.